Pet urine treatment questions, answered.

We remove dog and cat urine stains from carpet and rugs. We also treat the associated smell. We agree on the affected carpet or rug areas before work begins; the payment guarantee applies only to the UV light test at completion.

No. UV/black light is a locating and inspection aid. Not every fluorescent mark is pet urine, and some urine contamination may not be obvious under a black light. We use it as one part of the inspection process.

Yes. Pet Urine Solutions specializes in treating pet urine contamination on carpet and rugs that is visible under UV/blacklight inspection.

Our non-enzyme process is designed to break down urine-related contamination at a molecular level, targeting the stain, associated odor and UV detection. After treatment, we re-inspect the same qualifying urine areas under UV light.

If urine-related UV detection remains in a qualifying area we treated, we continue treatment under the terms of our UV light payment guarantee. If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay.

Our guarantee applies specifically to documented pet urine contamination identified before treatment. We inspect the affected carpet or rug area with UV light, document the urine stain, perform the treatment and recheck the same area afterward.

The guarantee covers removal of the UV-detectable urine stain at treatment completion. It does not cover unrelated fluorescence from detergents, dyes, carpet fibers, cleaning residues or other substances that may also react under UV light. Associated odor is treated, but smell is not a condition of the payment guarantee.

No. Deposit decisions are made by landlords and can depend on lease terms, unrelated damage, cleaning, timing, and other conditions outside our control. The written guarantee applies only to qualifying treatment work.

Yes. We remove both dog urine stains and cat urine stains from carpet. Describe the stains, odor concerns, known accident history, and affected rooms when requesting service.

The payment guarantee applies only to the UV light test on the agreed treated area at completion. Smell is subjective and is not a payment-guarantee condition. It does not extend to new accidents, untreated areas or a later landlord inspection. If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay.

The guarantee covers documented pet urine stains in the agreed treated area at completion only. It does not cover unrelated UV fluorescence, later odor recurrence, new accidents, untreated areas or a later landlord inspection. Read the full guarantee page.

Our guarantee applies to the UV light test on the agreed treated carpet or rug area upon completion of treatment, on the day of service, before we leave. We cannot control what your pet does after we leave, including a new accident in an area we have just treated.

In our own repeated testing over a one-month period, treated urine spots did not become detectable under UV light again unless the area was soiled again by a pet. This describes the results we observed in our testing. The guarantee covers the UV result at treatment completion; it does not cover new pet accidents or conditions beyond our control after we leave.

Read the full UV light payment guarantee.

We apply the treatment, gently work it into the affected carpet or rug fibers with a carpet-safe agitator tool, clean the area, then perform the UV light test at completion. Treatment time varies with the affected areas. Total appointment time includes inspection, application and gentle agitation, cleaning, and UV testing.

Yes. We apply the child- and pet-safe treatment according to product directions. Follow the product-specific precautions and aftercare instructions, including any drying or re-entry requirements. Ask us to confirm these before treatment.

Yes. We offer commercial inquiries for unit turns and property portfolios. See the property manager page.