Terms & service disclaimer

Estimates and scope

TODO-LEGAL: Define estimates, work-order approval, access requirements, changed conditions, pricing, deposits, payment, cancellations, and rescheduling.

Treatment limitations

We treat pet urine stains and odor on carpet and rugs. We confirm the affected areas, treatment scope and quoted price before work begins.

UV inspection limitations

UV/black-light inspection is a locating aid. Fluorescence alone does not prove a mark is pet urine, and a lack of fluorescence does not establish that no contamination exists.

Guarantee

We apply the treatment, gently work it into the affected carpet or rug fibers with a carpet-safe agitator tool, clean the area, then perform the UV light test at completion. If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay. The payment guarantee applies only to the UV light test on the agreed treated area at completion. Smell is subjective and is not a payment-guarantee condition. It does not extend to new accidents, untreated areas or a later landlord inspection. See the UV guarantee.

Customer responsibilities

TODO-LEGAL: Define property access, disclosure, aftercare instructions, new contamination, and treatment interference.

Third-party decisions

Pet Urine Solutions does not guarantee security-deposit return, landlord approval, lease compliance, insurance coverage, or any decision made by a third party.