Privacy policy

Pet Urine Solutions ("we," "us," or "our") provides pet urine treatment services in the Idaho Falls, Idaho area. This policy explains our handling of personal information in connection with peturinesolutions.com and our customer communications and services.

Information you provide

We collect information you choose to provide when you call, text, email, use an enabled contact form, request an estimate, or arrange service. Depending on your request, this may include:

• Your name, telephone number, email address, and preferred contact method.
• The service address, property type, affected rooms or areas, pet accident history, and other information relevant to inspection or treatment.
• Scheduling details, move-out dates, access arrangements, and the name or contact information of an authorized property contact.
• Messages, photos you send us, estimates, work orders, service notes, invoices, and records of your communications with us.

Please provide only information relevant to your request. Do not send Social Security numbers, account passwords, or full payment-card details through ordinary email or text. If you provide another person's contact information, make sure you have permission to share it.

Website information and cookies

When you visit the website, our hosting and security providers may process technical information such as your IP address, browser and device type, requested pages, referring page, access times, and error logs to deliver and protect the site.

The current website does not use advertising pixels or third-party behavioral analytics. The contact form uses an essential session cookie and a security token to help prevent unauthorized submissions. Its anti-abuse controls temporarily process a hashed network address and request timestamps, with a 24-hour counting window; expired counters are removed when another request is processed. These controls do not store your message. Hosting and security services may also process technical logs. You can manage cookies through your browser settings, but blocking the form cookie may prevent submission.

All appointments are arranged by call, text, or email. The contact form is for service inquiries; submitting an inquiry does not confirm an appointment. Form submissions are sent to our service email, requestservice@peturinesolutions.com, and used to respond to your request. If the form is unavailable, please call, text, or email us directly.

How we use information

We use relevant information to respond to inquiries, prepare estimates, schedule visits, coordinate property access, perform and document services, communicate about results, manage invoices and customer records, resolve questions or disputes, protect our operations, and meet applicable legal obligations.

We use service-related photos to assess or document the work. We will ask for permission before using identifiable customer photos, testimonials, or property details in our public marketing.

When we share information

We do not sell personal information or share it with third parties for their own marketing or cross-context behavioral advertising. We may disclose information in the following circumstances:

• To support our operations: with providers that help us host and secure the website, deliver email or telephone communications, or maintain business records, as needed to provide those services. Hostinger hosts our website; our email service processes contact-form inquiries for delivery to our inbox.
• To coordinate your service: with personnel performing the work and property contacts you authorize, such as a landlord or property manager, to the extent needed for the request.
• For legal or protective purposes: when required by law or valid legal process, or when reasonably necessary to protect rights, safety, property, or the security of our business and customers.
• At your direction: when you request or authorize a disclosure.

We limit operational disclosures to information relevant to the purpose. Mobile numbers, text-message consent, and opt-in records are not shared with third parties or affiliates for their own marketing. Providers that help deliver communications may process them to perform that service.

Calls, texts, and email

If you contact us or ask us to respond, we may use your chosen contact method to discuss your request, estimate, appointment, or service. A service inquiry is not consent to unrelated automated marketing texts. Any promotional messaging that requires separate consent will use a separate opt-in process.

You can ask us to stop texting by replying STOP or contacting us at the details below. You can also request a different contact method or ask to stop promotional emails. Message frequency depends on your service needs; your carrier's message and data rates may apply. Contact us by phone or email for help with communication preferences.

How long we keep information

We retain information only for as long as reasonably needed for the purposes described in this policy, including completing services, maintaining necessary business and tax records, resolving disputes, and meeting legal obligations. Retention depends on the type of record and the applicable requirements. When information is no longer needed, our policy is to delete it securely or remove identifying details. Backup copies may remain until replaced or deleted through the normal backup cycle.

Security

We aim to protect personal information through reasonable safeguards appropriate to the information and our operations. No website, email, text message, or storage system can be guaranteed completely secure. Please contact us if you believe information you provided has been compromised.

Your choices and privacy requests

You may contact us to ask about information we hold about you, request a correction or deletion, or update your communication preferences. Depending on your location and applicable law, you may have additional rights to access or obtain a copy of your information, restrict certain uses, or appeal a decision about a privacy request.

We may need to verify your identity or an authorized representative's authority before fulfilling a request. Some information may need to be retained for legal obligations, security, or unresolved transactions or disputes. We will explain applicable limitations and respond within any timeframe required by law. We will not unlawfully discriminate against you for exercising privacy rights.

Children's privacy

Our website and services are intended for adults arranging property services, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and address it.

Other websites and services

If you follow a link to an external website or use your email or telephone provider to contact us, that provider handles information under its own privacy practices. This policy applies to Pet Urine Solutions and does not control independent third-party services.

Changes to this policy

We may update this policy when our services, data practices, or legal requirements change. The latest version will be posted here with an updated date. We will provide additional notice or obtain consent when required by applicable law.

Contact us

For privacy questions or requests, contact Pet Urine Solutions:

• Email: requestservice@peturinesolutions.com
• Call: (208) 502-6969
• Text: (208) 502-6969

Please include "Privacy Request" in your email subject and describe your request without including unnecessary sensitive information.