1. Make a room-by-room list
Walk through the property and record where accidents happened, where you notice an odor, and where you can see a mark. Keep those observations separate. A visible stain, a smell, and fluorescence under a black light are different clues.
Include locations that furniture normally covers, such as the floor beside a bed or behind a sofa. You do not need to guess what is under the carpet. Record what you actually know so the inspection can begin with useful information.
2. Note previous cleaning
Write down the products you used and any professional cleaning already performed. If you remember the dates or noticed a change in the odor afterward, include that detail. Share the history when you request service, including treatments that appeared to work only briefly.
Avoid adding another product simply to make the room smell different before the visit. Ask about the next step first, follow existing product instructions, and explain anything already applied. A clear history is more useful than a guess.
3. Share the actual handover deadline
Tell Pet Urine Solutions both the date you need access to end and the date of any planned inspection. If those are different, say so. We can discuss availability, but a request does not confirm an appointment.
Our process includes inspection and scope agreement, treatment application, gentle agitation with a carpet-safe tool, cleaning, and the completion UV light test. Allow time for the full visit, including inspection and aftercare guidance. Confirm timing for the property and ask when the treated area can be used again.
4. Confirm access and treatment boundaries
- Identify who can authorize the work and provide access.
- Discuss furniture, moving boxes, and any inaccessible areas.
- Agree on the rooms and materials included.
- Ask about pricing and any concerns outside the initial scope.
- Request product-specific aftercare instructions.
Read the move-out treatment service details before scheduling. If you need a record for a property manager, ask what documentation can be provided and confirm it before the appointment.
5. Understand the completion UV light test
If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay. The UV light test applies to the agreed treated carpet or rug area at that time. Smell is not a condition of the payment guarantee. Read the completion-time guarantee for its limits.
A later landlord inspection is a separate event. New accidents, untreated materials, unrelated damage, and other rental conditions may affect what happens afterward. Treatment cannot guarantee a security-deposit return or a landlord's decision.
6. Keep your service information together
Keep the agreed scope, price, appointment details, and instructions in one place with any documentation provided. Record unanswered questions while they are fresh. This makes it easier to discuss the work with the business or the person responsible for the property.
If a concern remains at completion, raise it then so it can be considered as part of the agreed checks. Do not assume that a later smell or mark falls under the same guarantee.
Questions renters often ask
Should I buy a UV light before calling?
You do not need to purchase equipment to request service. Tell us about known accidents and odor concerns. Our UV inspection guide explains what the light can and cannot establish.
Can you treat pet urine on rugs?
Yes. We treat pet urine stains and odor on rugs as well as carpet. Describe the rug and affected areas when requesting service; pricing is confirmed after inspection.
What if I cannot find the exact spot?
Describe where you notice the odor and when it is most noticeable. Mark uncertainty clearly instead of naming a source you have not identified.
How do I request a visit in Idaho Falls?
Call or text (208) 502-6969, or send a service inquiry. Include your location, the affected rooms, and your move-out date so the timing can be discussed.