Request service
Tell us about the property, areas of concern, and move-out deadline if one applies.
The process
How pet urine treatment works.
A straightforward process built around the actual urine problem, clear scope, and honest material limitations.
Inspect
We assess accessible areas within the agreed scope.
Identify
We use visual assessment and UV/black-light inspection as a locating aid.
Confirm scope
We confirm the carpet or rug areas to be treated, limitations, and the quoted price before work starts.
Treat
We apply targeted professional treatment to qualifying affected areas.
Gently agitate
Gently use a carpet-safe agitator tool to work the treatment into the affected carpet or rug fibers.
Clean the area
After gently working the treatment into the affected fibers, we clean the area.
Test at completion
If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay.
What treatment cannot solve by itself
Some contamination or odor can extend beyond carpet fibers and into materials outside the purchased scope. We don’t hide that limitation with broad promises.
- UV is helpful but is not proof that every fluorescent mark is urine.
- New accidents or unrelated odor sources are outside the guarantee.
- The payment guarantee applies only to the UV light test on the agreed treated area at completion. Smell is subjective and is not a payment-guarantee condition. It does not extend to new accidents, untreated areas or a later landlord inspection.
Child- and pet-safe treatment
We apply the child- and pet-safe treatment according to product directions. Before the visit, tell us about children or pets who will use the area. Follow the aftercare instructions provided for the actual treatment, including any drying or re-entry requirements.