Passes the UV test or no payment.
If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay.
How it works
- Inspect the affected carpet or rug with UV light and document the qualifying pet urine stains before treatment.
- Apply the treatment to the agreed affected area.
- Gently use a carpet-safe agitator tool to work the treatment into the affected carpet or rug fibers.
- Clean the treated area.
- Recheck the same documented urine stains under UV light at completion.
- If urine-related UV detection remains in a qualifying treated area, continue treatment under the guarantee.
If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay.
When the guarantee applies
The payment guarantee applies only to the UV light test on the agreed treated area at completion. Smell is subjective and is not a payment-guarantee condition. It does not extend to new accidents, untreated areas or a later landlord inspection.
Why the guarantee is same day
Our guarantee applies to the UV light test on the agreed treated carpet or rug area upon completion of treatment, on the day of service, before we leave. We cannot control what your pet does after we leave, including a new accident in an area we have just treated.
For our one-month testing observations and why new pet accidents are outside the guarantee, read our same-day guarantee FAQ.
What the UV guarantee covers
Our guarantee applies specifically to documented pet urine contamination identified before treatment. We agree on the treatment area before work begins, inspect and document the urine stains under UV light, treat the carpet or rug, and recheck the same qualifying areas at completion.
The guarantee is for removal of the UV-detectable urine stain. It does not cover unrelated fluorescence from detergents, dyes, carpet fibers, cleaning residues or other substances that may also react under UV light.
Odor treatment and the payment guarantee
We treat associated pet urine odor too. Smell is subjective and is not a condition of the payment guarantee. The payment guarantee applies only to the UV light test on the agreed treated area at completion. If the spot doesn't pass the UV light test upon completion of the treatment, you don't have to pay.
About UV/black-light inspection
UV/black light is an inspection tool. Not every fluorescent mark is pet urine; other substances can fluoresce too.
Move-out and landlord decisions
This guarantee covers the treatment result at completion. It does not guarantee security-deposit return, landlord approval, or a later inspection result.